Case Study

From isolated appliances to a connected ecosystem

A multi-category rollout adding onboarding, remote control, fleet operations, and safe updates—without disrupting manufacturing.

Industry: Consumer Appliances · Partner: Leading appliance manufacturer · Focus: Pilot → fleet readiness
Fleet-ready foundation Built on Matter Safe OTA rollouts
Talk to our team How we delivered it

At a glance

Scope
Multi-category connected appliance rollout
Constraints
Manufacturing stability, staged rollout, privacy posture
Delivered
Onboarding, control, telemetry, OTA rollout controls
Result
Operational readiness (support workflows + safe updates)

The partner set out to modernize multiple appliance categories with connected features. This wasn't a 'connect one product' effort. It required a consistent foundation across hardware integration, device behavior, consumer experience, and long-term operations—so every new SKU wouldn't become a new platform. The goal was simple: ship connected appliances that behave predictably in real homes, and support them without chaos.

What made it hard

Connected appliance programs fail for predictable reasons:

Different product categories, different constraints
Manufacturing lines can't be disrupted
Connectivity is inconsistent in real homes
Updates carry risk at fleet scale
Support needs answers, not guesswork

This work solved those problems as part of the product—not as an afterthought.

Our approach

01

Integrated connectivity without changing production lines

Designed purpose-fit connectivity modules and integration patterns that work within existing product constraints—without forcing manufacturing rework.

02

Standardized device behavior across categories

Built embedded firmware foundations that keep device behavior consistent—pairing, control, state, recovery, and long-term maintainability.

03

Delivered a shared platform foundation

Implemented the backbone for identity, control pathways, telemetry signals, and fleet operations—so each product line inherits the same capabilities.

04

Built a consumer-grade mobile experience

Shipped native iOS and Android experiences for onboarding, daily control, scheduling, and notifications—consistent across the product family.

05

Treated OTA as a safety process

Introduced staged rollouts with canary cohorts, health gates, and pause/rollback controls—so change remains controlled as deployments grow.

What we delivered

Full-stack delivery

Hardware integration, device firmware foundations, platform capabilities, and consumer mobile experience—shipped as one coherent system.

Time-to-pilot *

A working end-to-end pilot with real devices in 6–8 weeks.*

Operational readiness

Staged updates, unified telemetry signals, and support workflows designed for real deployments from day one.

Built on Matter for interoperability

The ecosystem was designed around Matter to support interoperability via Matter controllers and keep core experiences future-ready.

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The Details

Overview

This was not a connectivity add-on. It was a foundation—built so multiple appliance categories could ship connected features with consistent behavior, predictable operations, and a unified consumer experience.

Hardware integration

  • Connectivity integration patterns per appliance category
  • Designs shaped to fit existing product constraints
  • Manufacturing-friendly approach designed to avoid disruption

Firmware foundations

  • Consistent pairing, control, and state model
  • OTA-ready behavior with long-term maintainability in mind
  • Recovery behavior designed for real connectivity conditions

Platform foundation

  • Fleet-ready identity and device lifecycle controls
  • Control pathways designed for predictable outcomes
  • Telemetry signals structured for operations and diagnosis
  • Update rollout controls designed for staged change

Mobile experience

  • Native iOS and Android apps
  • Onboarding, control, scheduling, and notifications
  • Consistent UX patterns across product categories

Pilot timeline depends on product complexity and integration scope.

Why this worked

Most "smart appliance" programs create a different system for every product line—or build a platform that ignores operations. This approach treated operations as part of the product:

One foundation reused across categories
Predictable behavior in real conditions
Controlled updates and fleet operations built in

Ready to build something similar?

If you're modernizing appliances or launching connected products, we deliver phased programs designed for real deployments—from pilot to fleet.

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